Frequently asked questions
What services are offered?
Private and fully customizable tour experiences are provided, including professional guides, and pickup & drop-off services.
Which destinations are covered?
Tours focus on top locations across Japan, including iconic destinations such as Mount Fuji, Tokyo, Kyoto, and Osaka.
How can I book a tour?
Bookings can be made through the website or by submitting a custom travel inquiry.
How is a booking confirmed?
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What payment methods are accepted?
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What is the booking and payment policy?
Tours can be reserved in advance with a “book now, pay later” option. Full payment must be completed at least 24 hours before the tour start time to confirm the booking.
What is the cancellation policy?
Cancellations made more than 24 hours before the tour start time are eligible for a full refund.
Cancellations made within 24 hours of the tour will incur a 15% deduction, with the remaining amount refunded.
How long do refunds take?
Refunds are typically processed within 7–14 business days.
Have more questions? Contact us.
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